In pursuance with the Quality Policy following Quality Objectives have been formulated:
- Response to customer complaints within 2 working days.
- Issue of error-free test reports to customers in 95% of cases.
- Customer satisfaction index to be a minimum of 95%.
- To impart training for the scope and at least one-day awareness training as per ISO/IEC 17025:2017 to all personnel once every year.
- To enhance the scope of accreditation by at least 2 parameters during each re-accreditation.
- Continual improvement for ensuring competence is carried out by retesting, replicate testing, ILC, and PT.