- Response to customer complaints within 2 working days.
- Issue of error free test reports to customers in 95% of cases.
- Customer satisfaction index to be minimum 95%.
- To impart minimum 2 mandays training to staff members in a year.
- To enhance the scope of accreditation by at least 2 parameters during each Re-accreditation.
- Continual improvement for Ensuring competence is carried out by retesting, replicate testing, ILC and PT.